We offer an unconditional 30 day money back guarantee on Hosting, Low Cost Hosting and Virtual Private Servers for any customer who paid their first invoice with a Credit Card, PayPal, Bitcoins or PerfectMoney.
There are no refunds on administrative fees, install fees for custom software, domain name purchases or domain name transfers.
Customers are always responsible for canceling their previous package(s) when upgrading or downgrading package(s) and must submit written cancellation requests via their billing portal in order for any packages to be canceled. For customers who pay with PayPal, it is the responsibility of those customers to cancel any subscription for recurring PayPal payments upon cancellation of their account. Our company (which has no control over PayPal subscription payments) is not responsible for payments made from the customer's PayPal account after cancellation and is under no obligation to refund such payments made after cancellation.
Only first-time accounts are eligible for a full refund and the money back guarantee cannot be used by the same customer multiple times or for multiple accounts.
Violations of any other part of the Terms of Service will waive the refund and money back guarantee policy.
If we receive a chargeback or payment dispute from a credit card company or bank, your service may be suspended without notice. Instead of issuing a chargeback, please contact our billing team to address any billing issues.